Delivery & Returns

Delivery Information

 

At EKO we strive to supply you your goods as quickly as possible with some items being dispatched in as little as 24 hours from the time you place order. In most cases, stocked items will be dispatched within 3-5 working days of receiving your completed order.

 

Occasionally, where a significant delay is expected, we will do our best to keep you informed on the status of your order regularly.

 

 

Delivery Process

In most cases, we only use Australia Post to deliver your parcel yet for some larger items our local courier service will be used.

 

If you are not able to receive the delivery, Australia Post or the courier will leave a card so that you can re-arrange delivery for another suitable time. 

 

 

Receiving your Parcel

Australia Post and our courier service will deliver the goods directly to your door, and unless you choose not to, will require a signature from the person accepting the delivery. We cannot claim for any damage to the goods caused by the courier if you sign for them as "received in good condition", which is standard on most courier's delivery notes. If you notice any sign of damage at all (even to the box), have concerns please notify us soon as possible.

 

If you have any questions, about delivery, please do not hesitate to contact us. We will aim to get back to you as soon as possible.

​​​

​

Returns Information

 

We hope that you are happy with your purchase. However, if not, we're always here to help if you have any issue with a product and will do our best to resolve it for you in the quickest time possible.

 

EKO handles returns by processing refunds in accordance with the Australian Consumer Protection legislation.

 

Change of mind or customer mistake

Although a change of mind doesn’t automatically qualify as a reason for a refund, we understand that this may happen and will always aim to reach a reasonable solution for you.

 

In most cases, if your item is in an undamaged, unused and unopened condition, we will exchange the item or provide a refund as long as you notify us within a reasonable time from purchase.

 

A restocking fee may be applied where we are unable to resell the returned goods at normal price due to it been incomplete or not in “as new” condition.

 

Special orders will be considered on a case by case basis.

 

Faulty goods

Customers are entitled to a refund where an item (amongst others) is deemed not of saleable quality and/or not fit for purpose.

 

Proper care and maintenance, as per manufacturers guidelines, should be taken with the product during its life to insure against the product failing as a result of improper care or negligence.

 

Customers may be entitled to a statutory refund in the event a product fails to last, a reasonable period of time, based on its perceived quality and the actual cost at time of purchase.

 

Returning Goods

Any goods returned for a refund or exchange should ideally be in an undamaged, unused and unopened condition.

 

You may choose to arrange the delivery of returned goods yourself or we can arrange a quote for you.

 

If shipping goods back to us yourself, please ensure that you use an Australia Post service with signature on delivery or an insured courier service as we will not be liable for goods that are lost or damaged in transit.

 

Please do not hesitate to contact us at any time, using the link below, should you have any questions or concerns about your purchase. We are always happy to assist as providing great customer service and satisfaction is our main goal.