Privacy Policy

At Ayonz, we respect your privacy and the confidentiality of the information you provide. Please read our privacy policy below carefully. In particular, it explains what data we collect, what we use it for and for what purpose.

Who is responsible for data processing?

Data processing is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.

You can contact us via the contact details in the legal notice or here if you have any questions about data protection at Ayonz or wish to exercise your rights under the General Data Protection Regulation (GDPR).

What data do we process and for what purpose?

When you use our website, personal data is collected. This is any information with which you can be personally identified.

In the course of your visit to our website, we may receive the following personal data about you: Your IP address, your geographical location, the content of your support requests.

We do not process any personal data that we collect from sources other than the function of this website.

We use your data to provide you with the best possible service, primarily to validate delivery details and guarantees; this includes processing your order, responding to your support requests, communicating with you, as well as providing product support. We only share your personal data with other companies for the purpose of processing your order and any customer service issues. These companies may be customer service providers, wholesalers, suppliers, manufacturers, transport companies and support technicians who are in charge of this purpose. These companies are currently: Wix.com and https://www.zwecks.org/.

If you send us enquiries via the contact form, your details from the form will be processed for the purpose of processing the enquiry and in the event of follow-up questions. If you contact us by e-mail, telephone or fax, your enquiry, including all personal data resulting from it, will be processed by us for the purpose of processing your request. We will not pass on this data without your consent. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular longer retention periods - remain unaffected.

We therefore only process your personal data for the purposes listed if:

you provide us with this data with your consent, in particular via the contact form
the use of your personal data is necessary to fulfil a contract or to conclude a contract with you
the use of your personal data is necessary to fulfil legal or regulatory obligations that we have, or
the use of your personal data is necessary to support legitimate interests and business purposes (for example, to maintain and improve our services and the effectiveness of Ayonz by identifying technical issues), provided it is done in a way that is proportionate and respects your rights.

Our website may use "cookies". You can find out more about the type of cookies used here: https://support.wix.com/en/article/cookies-and-your-wix-site. In simple terms, cookies are small text files and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session ("session cookies") or permanently ("permanent cookies"). Session cookies are automatically deleted at the end of your visit to the website. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. In some cases, cookies from third-party companies may also be stored on your device when you visit our website ("third-party cookies"). These enable us or you to use certain services of the third-party company. Cookies have various functions. Many cookies are technically necessary, as certain functions of the website would not work without them or they are necessary for the transmission of a message via a public telecommunications network ("necessary" or "essential" cookies). The website operator has a legitimate interest in the storage of these cookies (Art. 6 para. 1 lit. f GDPR). Other cookies ("analysis cookies" or "marketing cookies") are used, for example, to evaluate user behaviour or display advertising. If consent to the storage of such cookies has been requested, the cookies in question are stored exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR). Your consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

To prevent unauthorised access to your data, we follow strict security procedures when processing it. All data we receive from you is protected by secure servers. In addition, all customer data collected is secured against unauthorised use or access.

This site therefore uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties. However, we would like to point out that data transmission over the Internet can still be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible despite our best endeavours.

Our services are not directed to persons under the age of 18 and we do not knowingly collect personal data from persons under the age of 18. If we learn that a child under the age of 18 has provided us with personal information, we will delete that information as soon as possible. If you are a parent or guardian of a child and you believe that they have provided us with personal information without your consent, please contact us.

Unless a more specific storage period has been specified within these data protection provisions, we will process your data until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless there are other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

Where do we process your data?

Ayonz works together with the company Wix.com for the operation of this website. You can view Wix.com's privacy policy and further information on data security measures here:

Wix.com is based in Israel, which is considered by the European Commission to provide an adequate level of protection for the personal data of citizens of EU member states. The personal data of users of this website may also be stored in data centres in the USA, Ireland, South Korea, Taiwan and Israel. We may also involve other jurisdictions for the proper provision of our services and/or if required by law, to which we will then refer separately.

Wix.com affiliates and third-party service providers that process your personal data on behalf of Wix.com are contractually obligated to protect that data in compliance with industry standards and regardless of whether lower legal requirements apply in their jurisdiction.

By using this website, you acknowledge that in this case we may process your personal data in other locations, including the USA. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies may be obliged to disclose personal data to security authorities without you as the data subject being able to take action against this to the same extent as you could within the EU. It can therefore not be ruled out that US authorities may process your personal data for surveillance purposes. We have no influence on these processing activities. However, to minimise this risk, we have concluded standard contractual clauses with Wix.com. You can view these here: https://www.wix.com/about/privacy-dpa-users.

We work together with the company "Zwecks Pty Ltd" for the processing of your order, repair, logistics and service. You can find the privacy policy of this company here: https://www.zwecks.org/privacy-policy

What rights do you have?

You can exercise your rights mentioned below via the contact options given in our legal notice or via this Contact page.

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data. The reasons for deletion may be:

The personal data are no longer necessary for the purposes for which they were processed
You withdraw your consent on which the processing is based and there is no other legal basis for the processing
You object to the processing and there are no overriding legitimate grounds for the processing
The personal data was processed unlawfully
The deletion of personal data is necessary to fulfil a legal obligation to which the responsible operator is subject
The personal data of children were collected in relation to information society services offered

You have the right to request the restriction of the processing of your personal data. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

You can revoke your consent to data processing at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation. You also have the right to object to the collection of data in special cases and to direct advertising.

You have the right to have data that we process on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. The competent authority for the operator of this website is https://www.oaic.gov.au/ - Office of the Australian Information Commissioner.